She did not buy a business. She rescued one.
"People don't care how much you know until they know how much you care."
That is the line Dr. Cynthia Mendez, PT, DPT, OCS keeps on her bio page, and it is the shortest explanation of this clinic you will find. She grew up in Del Rio, Texas, studied Kinesiology at the University of Texas at Austin, and finished the physical therapy program at the University of Texas Health Science Center at San Antonio in 2006.
She joined this clinic in July 2006, back when it was called Pyramid Plaza Physical Therapy, and became its primary physical therapist and then its Clinical Director. She learned the practice from the inside, mentored by an owner who shared more than 25 years of clinical experience with her.
Two years in, she watched what happened when Pilates and physical therapy were used together and went and got certified: a Pilates instructor in 2008 through Body Arts and Science International. Board certification in orthopedics followed in 2011, and her Doctorate in Physical Therapy in 2015.
Then 2020 arrived. In her words: "Drastically affected by the Covid-19 pandemic in 2020, Pyramid Plaza PT was on the verge of closing. I realized I had been an integral part of the clinic for the past 14 years and felt compelled to preserve its legacy and stellar reputation for quality patient care."
She bought the practice in 2021. Pyramid Physical Therapy & Pilates is what she built from it. Ask her what she loves about the place and she does not name a technique: "The sense of community and the culture we have cultivated with the patients."
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The whole person, not one joint at a time.
"I have many body areas needing therapy and Pyramid is working with me to address all of them. My past therapist would only focus on one area which led me to become weary and overwhelmed."
Mercy M., a patient who has worked with numerous physical therapy clinics since a pedestrian accident in 1990. Treating the whole movement picture instead of one joint in isolation is not a technique we bolted on. It is what the six values below look like once they reach a treatment table.
Integrity
We tell you what we find, including when the honest answer is that physical therapy is not the right tool for it. Nothing on this page is a number we cannot show you the source for.
Gratitude
Patients choose where they rehab, and many of ours were sent here by someone who already had. We do not treat that as background noise. It is the reason this clinic is still open.
Compassion
Dr. Mendez puts it plainly: "My ability to earn my patients' trust stems from being an attentive listener, always offering an open, unbiased ear. I'm also their biggest cheerleader."
Perseverance
Progress in rehab is rarely a straight line, and the weeks where nothing seems to move are the ones that decide the outcome. We stay in it with you through those weeks.
Humility
You know things about your own body that no examination will surface on its own. We ask, then we listen, then we build the plan. The plan changes when what you tell us says it should.
Kindness
In the clinic's own words, we work hard and strive to be a positive force in the lives of others. Small thing to write down. Harder to hold to on a full schedule, which is why it is written down.
The people in your corner.
Dr. Cynthia Mendez, PT, DPT, OCS owns the practice and treats patients in it. Alongside her are three licensed physical therapist assistants and the coordinator who sorts out your insurance and your schedule before you ever walk in.
Dr. Cynthia Mendez, PT, DPT, OCS
Owner & Physical TherapistShe joined this clinic in 2006, became its primary physical therapist and then its Clinical Director, and bought it in 2021. Board-certified in orthopedics since 2011, certified in Pilates since 2008.
Read Her Story →
Bethany Roberts, PTA, NCPT
Physical Therapist AssistantA former professional ballet dancer who trained with Ballet Magnificat! and through the Joffrey Ballet and American Ballet Theatre programs. A PTA since 2016, and a Nationally Certified Pilates Teacher since June 2024.
Read Her Bio →
Sara Mejia, PTA
Physical Therapist AssistantA graduate of the St. Philip’s physical therapist assistant program. On what sets Pyramid apart she names two things: the abdominal strengthening approach, and the 1:1 patient to therapist ratio.
Read Her Bio →
Iliana Cortez, AAS, PTA
Physical Therapist AssistantA graduate of St. Philip’s College. Focused on orthopedic and neurological rehab, with an emphasis on strength, balance, mobility and functional independence.
Read Her Bio →
Andrea Wall
Patient Care CoordinatorThe first person you hear from. Andrea holds a Bachelor’s in Health Science with a minor in Public Health, and handles insurance verification, scheduling and payment. Her role is administrative, not clinical.
Read Her Bio →Where your recovery happens.
One clinic on De Zavala Road, built around how we actually treat: a welcoming environment with state-of-the-art equipment, a spacious Pilates studio, and private treatment rooms.
Treatment Room
Rehab Gym
Reception
Everything here is checkable.
No estimates, no rounded-up figures, no claims we cannot point you to a source for. This is what is true about this clinic.
A 5.0 average rating across more than 94 Google reviews, plus a 5-star rating on Facebook. Every one of them written by someone who was treated here.
Aetna, Blue Cross Blue Shield, Humana, Medicare Part B, Tricare and United Healthcare. Andrea verifies your benefits before your first visit.
No long waits here. Tell us what is going on and we get you on the schedule within 48 business hours or less.
Dr. Cynthia Mendez has been a board-certified Orthopedic Clinical Specialist since 2011 and earned her Doctorate in Physical Therapy in 2015.
Certified through Body Arts and Science International in 2008, which is why Pilates principles are built into the rehab here rather than sold beside it.
A 1:1 patient to therapist ratio, the whole session. In our own PTA's words, hands down the best care she has seen in an outpatient clinic.
Hoping it goes away is a plan. It is just not a very good one.
Whether you want to get back on the field or you want to keep living in your own house on your own terms, the first step is the same: someone has to watch how you move and find out why it keeps hurting.
No referral needed in Texas. We are in-network with Aetna, Blue Cross Blue Shield, Humana, Medicare Part B, Tricare and United Healthcare. Tell us what is going on, we call back to confirm a time and check your insurance before you arrive, and we get you in within 48 business hours or less.
You’re all set.
We’ll reach out within one business day to confirm your appointment. If you need to speak with us sooner, call us directly.